I received my package and an item was found to be missing/incorrect. Can you send me the product that I ordered?

If you believe that an item in your order is missing/incorrect, please contact us immediately, and we will rectify the issue for you.

Please provide us with a picture of the item(s) you received along with your paper invoice so that we may properly assist you on this matter.

  • Please be sure that the paper invoice is shown completely, allowing all text to remain visible.

Please send this information to:

returns@elementvape.com

Please note that all "Dead on Arrivals" (DOA), Missing, or Wrong Item claims must be reported back to us within 48-hours from the time of delivery.

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