I am attempting to place an order but it is not going through, what happened?

If your order is not going through, you may be experiencing issues due to one or more of the following reasons:

  • Your age was not successfully verified at the time of checkout. Ensure that the correct information is inputted at the time of placing an order.
  • Your browser's data has retained old information in regards to our website. You may attempt to clear your browser's cache and cookies to resolve the issue
  • The device you are using may be the source of the issue. You may attempt to use a different device to place the order.

If you are still facing issues, please feel free to contact us:

customerservice@elementvape.com

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