I just placed my order, when will it be shipped?

Please feel free to visit our Check Order Status webpage, which is integrated directly on our website:

Processing Stage

Orders will be shipped within 72 hours of placement, with most orders shipping within 24 hours out of our facility. Tracking emails will automatically be sent out once it is shipped unless you are located in certain parts of the South, Midwest or Eastern half of the US (see below).

As USPS, FedEx, and UPS no longer accept the shipment of electric cigarettes and other vape related products, all vapor related orders will be shipping out using local regional carriers.

Important Note: In some cases, your package will first be in transit on a commercial LTL Truck across the country to a regional carrier near you, which can take up to 7 business days. In these cases, tracking information will only be available once the package is scanned at the initial sorting hub. Your order status within our Check Order Status page will remain as "processing" until then.

Shipping Stage & Tracking Notification

Orders destined to the Western half of the continental U.S. will take an estimated 1 to 3 business days to deliver (excluding processing times). You will receive Tracking emails automatically once it is shipped out of our facility.

However, some packages towards the Midwest or Eastern half of the U.S. may require longer transit times due to a 2-Step Shipping Process:

  1. Packages will first be in transit on a commercial LTL Truck across the country to a regional carrier near you, which can take up to 7 business days. In some cases, tracking information will only be available once the package is scanned at the carrier's destination hub. 
  2. Once received and processed at the hub, the package will then make its way to the Final Mile Carrier, who will be responsible for final delivery of the package.

Please note that all orders can take up to 3 business days to process prior to shipment. This excludes weekends and holidays. Most orders will process under 24 business hours but this is not guaranteed.

 

You may refer to the tables below for more information on expected delivery times for your order based on the day of the week that it was placed. Please be aware that all transit times are estimates and are not guaranteed:

 

EXPEDITED/EXPRESS SHIPPING* (1-5 BUSINESS DAYS IN TRANSIT AFTER IT IS PROCESSED)

*This shipping option will only appear for certain locations that fall within the service area

Order Day Shipment Day Expected Transit Time
Sunday Mon - Wed 1-5 business days
Monday Tue - Thu 1-5 business days
Tuesday Wed - Fri 1-5 business days
Wednesday Thu - Sat 1-5 business days
Thursday Fri - Tue 1-5 business days
Friday Sat - Wed 1-5 business days
Saturday Mon - Wed 1-5 business days

 

Free Shipping Mail (10-20 business days in transit after it is processed)

Order Day Shipment Day Expected Transit Time
Sunday Mon - Wed 10-20 business days
Monday Tue - Thu 10-20 business days
Tuesday Wed - Fri 10-20 business days
Wednesday Thu - Sat 10-20 business days
Thursday Fri - Tue 10-20 business days
Friday Sat - Wed 10-20 business days
Saturday Mon - Wed 10-20 business days

 

Standard Mail - West U.S. (2-5 business days in transit after it is processed)

Order Day Shipment Day Expected Transit Time
Sunday Mon - Wed 2-5 business days
Monday Tue - Thu 2-5 business days
Tuesday Wed - Fri 2-5 business days
Wednesday Thu - Sat 2-5 business days
Thursday Fri - Tue 2-5 business days
Friday Sat - Wed 2-5 business days
Saturday Mon - Wed 2-5 business days

 

Standard Mail - Midwest/Eastern U.S. (7-20 business days in transit after it is processed)

Order Day Shipment Day Expected Transit Time
Sunday Mon - Wed 7-20 business days
Monday Tue - Thu 7-20 business days
Tuesday Wed - Fri 7-20 business days
Wednesday Thu - Sat 7-20 business days
Thursday Fri - Tue 7-20 business days
Friday Sat - Wed 7-20 business days
Saturday Mon - Wed 7-20 business days

 

Need more assistance? Feel free to submit a ticket using our Contact Us page.

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