My order was shipped to the wrong address, what happened?

If you have confirmed that the shipping address listed on your order is invalid/incorrect, you may contact USPS to arrange mail-forwarding, or to arrange pick-up at your local post office.

CLICK HERE TO CONTACT USPS

Alternatively, if the order’s tracking history shows that the courier returned your package to the original sender, we will be able to make the necessary adjustments to your order once it is received back at our facility.

Please contact us via email regarding the matter with your updated shipping address and we will have it on file to update your shipping address:

customerservice@elementvape.com

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