What is the process if my product is found to be defective?

Hardware devices purchased directly from our website come with a 30-day limited warranty from the time of delivery. Initial contact with our department does not extend warranty periods. You may also contact manufacturers directly for any After-Sales Services for extended warranty periods.

To be eligible for service under warranty, you must initiate a returns process by contacting us within 30 days of original delivery. We do require the defective item to be shipped back to our facility before the issuance of a refund or store credit. 

Please be sure to include the following in your email request to us:

  1. Your valid order number regarding the product you purchased. 
  2. A video depicting the defective issue.
  3. A detailed description of the issue you are facing with the product

You may contact us to process a warranty claim through the following email:
returns@elementvape.com

 

Please note that all minor scratches, cosmetic issues, and discoloration are considered normal wear and tear, which are not covered by our warranty.

https://www.elementvape.com/returns-policy

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