Hardware devices purchased directly from our website come with a 30-day limited warranty from the time of delivery. Initial contact with our department does not extend warranty periods. You may also contact manufacturers directly for any After-Sales Services for extended warranty periods.
To be eligible for service under warranty, you must initiate a returns process by contacting us within 30 days of original delivery. We do require the defective item to be shipped back to our facility before the issuance of a refund or store credit.
Please be sure to include the following in your email request to us:
- Your valid order number regarding the product you purchased.
- A video depicting the defective issue.
- A detailed description of the issue you are facing with the product
You may contact us to process a warranty claim through the following email:
returns@elementvape.com
Please note that all minor scratches, cosmetic issues, and discoloration are considered normal wear and tear, which are not covered by our warranty.