What is the process if my product is found to be defective?

If you receive a defective product from our website, please notify us within our 30-day limited after-sales warranty period.

Please be sure to include the following in your email request to us:

  1. Your valid order number in regards to the product you purchased. 
  2. A video clearly depicting the defective issue.
  3. A detailed description of the issue you are facing with the product

You may contact us to process a warranty claim through the following email:
returns@elementvape.com

Please note that all minor scratches, cosmetic issues, and discoloration are considered normal wear and tear, which are not covered by our warranty.

https://www.elementvape.com/returns-policy

Was this article helpful?
0 out of 0 found this helpful
Have more questions? Submit a request