Despite recent effects by COVID-19, our team is still undergoing active operations through the use of safe and sanitary precautions/protocols during this unexpected and difficult time to ensure that our customers can still receive their products. We fully understand your frustration during this outbreak and would like to assure you that we are working our hardest to maintain positivity and productive operations as efficiently as possible.
During this time, please allow up to 3 business days for your tracking to update after you've placed an order. Due to a high volume of packages received in several major distribution centers, tracking information may not be updated until the time of delivery. A shipping confirmation email will be sent to you when the package has been prepared for shipment. If you do not receive a notification from us regarding any issues with your order, this indicates that the order was successfully processed and shipped out.
Please refer to the following guidelines for order processing times:
- USPS Priority (standard shipping) 2-5 business days in transit (3-6 business days during COVID-19)
- USPS First Class Mail (“snail mail”) 4-8 business days in transit (4-10 business days during COVID-19)
We are deeply grateful for your patience and understanding during this time. Please stay safe, and thank you for choosing Element Vape!