Below are a few examples of why your device may not be turning on:
- Make sure the device is on by pressing the fire button 5x in quick succession.
- Ensure the device is fully charged. Also, attempt to use a different pair of batteries (if applicable).
- Verify the batteries have been inserted in the correct orientation to correlate with the positive (+) and negative (-) connections.
- Upgrade the firmware (if available).
- If your device has an internal battery, try using an alternative USB cable and/or USB wall charger adapter.
- Allow the device to charge for about 2 hours before use.
If the issue persists, please contact our support team:
Please note, you may be requested to provide pictures or video proof of the issue.