I need to know when my order will be delivered

We understand that it can be a frustrating experience for some customers to receive packages that require adult signature verification. Unfortunately, our support team is unable to provide an estimated date of delivery if this information is not already provided through the tracking information.

For West Coast carriers (Western half of the U.S.), packages will require 1-5 business days in transit. However, packages heading to the Midwest or Eastern half of the U.S. can take 7-20 business days in transit and Tracking Notification may not update until it reaches our independent carrier hubs. See our transit timetables on our page below:

Fulfillment and Transit Times

To increase the chance of successful delivery, we do not recommend shipping to gated communities or locations with security checks. Additionally, we do not recommend shipping to a P.O. box delivery address as these are exclusively serviced through USPS. If you feel that you will not be available at the location during normal delivery hours, we recommend shipping to a business address as any individual age 21+ may sign for the package.

Please also see our Local Pickup option through PUDOpoint services. This service offers a convenient way to pick up your package at a local business near you.

 

Need more assistance? Feel free to submit a ticket using our Contact Us page.

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