Returns & Warranty

Standard Returns

• Can I return unwanted items for a refund?
• What products are considered NON RETURNABLE?
• Am I responsible for return shipping costs?
• Are Hemp products eligible for a return?
• What packaging can I use for returns?
• How long will it take to process a return?

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Warranty Claims

• What is the process if my product is found to be defective?
• What happens if a product in my order is missing, incorrect, or damaged?
• Are products purchased from your website covered under warranty?
• What type of items are not covered under your warranty?

Troubleshooting

• Why is my Pod System not firing?
• Why is my vape saying "No Atomizer" or "Check Atomizer"?
• Why is my atomizer leaking, popping, spitting?
• My device will not turn on, what should I do?
• What causes a burnt taste? Why does my vape taste burnt?
• Disposable Device Issues

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