Please do not ship items back in a regular envelope or paper envelope material, this is not sufficient packaging and can cause items to be lost in the mail or damaged in transit. Padded envelopes or boxes are required. Poor repackaging for the return of products may result in refusal of your return.
Additionally, do not ship the return package back to the address on the parcel, as it may be one of the carrier's transit warehouses, which differs from the facility we operate from.
Note: Do not ship back any items that have not been pre-approved for a return.
If you have any questions or concerns, please do not hesitate to contact us at: