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FAQ Frequently Asked Questions
Shipping & Handling
- PACT Act Vape Mail - Shipping Announcement
- I just placed my order, when will it be shipped?
- What are Local Regional Carriers?
- OLX General Questions
- Do you ship to APO or PO Box addresses?
- Do you ship to my State?
General & Technical Issues
Payment & Promos
- What payment options can I use to make a purchase?
- When do you have promotions and sales?
- How do I use a coupon code?
- How can I get free shipping on my order?
- Do you have a Reward Program?
- Why am I charged Excise Tax on my order?
Returns & Refunds
- How long will it take to process a return?
- When will my refund show up?
- What packaging can I use for returns?
- Can I return unwanted items for a refund?
- What products are considered NON RETURNABLE?
- What happens if a product in my order is missing, incorrect, damaged, or DOA (Dead On Arrival)?
Stock & Product Issues
Age Verification
Troubleshooting
Order Issues
- What will happen if an item in my order is found to be Out of Stock?
- Why does my order require an Adult Signature at delivery?
- Why is my International Package delayed at Customs?
- Can I cancel my order?
- I ordered incorrectly, am I able to make changes to my order?
- My order was shipped to the wrong address, what happened?