Promoted articles
- PACT Act Vape Mail - Shipping Announcement
- Why does my order require an Adult Signature at delivery?
- Why is the Cost of Shipping so High?
- I just placed my order, when will it be shipped?
- Fulfillment and Transit Times
- My tracking information hasn't been updated in some time, is my order lost?
- What does my Tracking Status mean?
- The Element Vape Guarantee
- Sezzle - Buy Now Pay Later
- Local Pick-Up (PUDO Point)
ALL ARTICLES
Shipping & Delivery
New Shipping Procedures (PACT Act)
- PACT Act Vape Mail - Shipping Announcement
- Why does my order require an Adult Signature at delivery?
- Why is the Cost of Shipping so High?
- What are Local Regional Carriers?
- Do you ship to APO or PO Box addresses?
- Do you ship to my State?
Order Processing
My Shipment
- My tracking information hasn't been updated in some time, is my order lost?
- What does my Tracking Status mean?
- The Element Vape Guarantee
- I need to know when my order will be delivered
- My Package was Returned to Sender, what now?
- My package was marked delivered, but I have not received it. Is my package lost?
Orders & Purchases
Age Verification
Cancel or Modify
Order Issues
- Unable To Checkout - Item Restriction
- I can't place an order! What happened?
- What will happen if an item in my order is found to be Out of Stock?
- My order was shipped to the wrong address, what happened?
- I received my package and an item was found to be missing/incorrect. Can you send me the product that I ordered?
- Why is my International Package delayed at Customs?
Returns & Warranty
Standard Returns
- Can I return unwanted items for a refund?
- What products are considered NON RETURNABLE?
- Am I responsible for return shipping costs?
- Are Hemp products eligible for a return?
- What packaging can I use for returns?
- How long will it take to process a return?
Warranty Claims
Troubleshooting
- Why is my Pod System not firing?
- Why is my vape saying "No Atomizer" or "Check Atomizer"?
- Why is my atomizer leaking, popping, spitting?
- My device will not turn on, what should I do?
- What causes a burnt taste? Why does my vape taste burnt?
- Disposable Device Issues