Promoted articles
- Why is my shipment delayed?
- I returned an item, when will you process it?
- Is my order delayed due to COVID-19? (Updated 10/15)
- When are you receiving this item back in stock?
- My tracking information hasn’t updated, was my package sent out? (Updated 5/16)
- I didn’t receive a shipping confirmation email and it’s been a few days since I ordered; can I get an update?
- Are you still shipping during COVID-19? (Updated 10/15)
- I just placed my order, when will it be shipped?
COVID-19 UPDATES
Important information regarding current status due to COVID-19
- Why is my shipment delayed?
- I returned an item, when will you process it?
- Is my order delayed due to COVID-19? (Updated 10/15)
- When are you receiving this item back in stock?
- My tracking information hasn’t updated, was my package sent out? (Updated 5/16)
- I didn’t receive a shipping confirmation email and it’s been a few days since I ordered; can I get an update?
FAQ Frequently Asked Questions
General & Technical Issues
Stock & Product Issues
Payment & Promos
- What payment options can I use to make a purchase?
- When do you have promotions and sales?
- How do I use a coupon code?
- Do you have a Reward Program?
- How do I spend Rewards Points or Store Credit on an order?
- How can I get free shipping on my order?
Age Verification
Returns & Refunds
- How long will it take to process a return?
- When will my refund show up?
- Can I return unwanted items for a refund?
- What products are considered NON RETURNABLE?
- What happens if a product in my order is missing, incorrect, damaged, or DOA (Dead On Arrival)?
- What type of items are not covered under your warranty?
Troubleshooting
Shipping & Handling
- I just placed my order, when will it be shipped?
- Do you ship to my state?
- Do you ship internationally?
- Do you have a faster or overnight option for shipping?
- Do you ship orders in discreet packaging?
- How can I be eligible for Free Shipping?
Order Issues
- Why is my International Package delayed at Customs?
- Can I cancel my order?
- I ordered incorrectly, am I able to change an item in my order?
- My order was shipped to the wrong address, what happened?
- What will happen if an item in my order is found to be Out of Stock?
- I forgot to sign into my account before placing an order. Can I link the order to my account and claim my earned rewards points?