The Element Vape Guarantee

With the PACT Act in full effect, shipping vapor products has become necessarily more complex. All vapor related products must now be shipped via commercial carriers that are compliant with the PACT Act. As a result, shipping times and tracking updates may vary.

Our Element Vape team is working diligently to improve the customer experience, and we understand the frustrations that occur when your package encounters delays or speed bumps during the transit process.

As a measure of reassurance, Element Vape will guarantee that you will receive your package within 30 days of shipment. If you do not receive your package within 30 days, please reach out to our support team and we will be able to offer additional options towards a resolution.* This may include a reimbursement in the form of a Refund, Store Credit, or simply a Replacement Package issued to your location.

*Excluding but not limited to packages that are marked as delivered, returned to sender, shipped to an inaccurate/invalid address, or international shipments.

For customers that have purchased the optional Route Package Protection, we recommend filing a claim if you are experiencing extended delays. More information in regard to Route’s coverage policy and how to file a claim can be found on our page here. If you experience issues with filing a claim, let us know and our team will be happy to assist in filing a claim on your behalf.

In some cases, our team will be able to consider your package as lost earlier than the stated 30 day timeframe. For any questions or further clarification, please reach out to our Support team through our Contact Page.

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