Why is my vape saying "No Atomizer" or "Check Atomizer"?

This issue usually occurs when there is a connection issue. Please follow the troubleshooting steps in an attempt to resolve this issue:

  • Attempt to use an alternate tank on the box mod or an alternate box mod on the tank to find out the device that may be at fault.
  • Change the coil on your atomizer, ensuring that it is securely fastened in the base of the tank.
  • If you are using a tank, carefully open up the tank and ensure the coil is fully screwed into the base of the tank. 
  • If you are using a rebuildable atomizer (RDA or RTA), ensure the positive and negative posts are screwed in. A poorly built coil can also be the root of this issue.
  • For rebuildable atomizers (RDA or RTA), make sure the coil is not touching the cap or deck and the coil is not damaged. 
  • Upgrade the firmware on your device (if available).
  • Check if the resistance of the coil is too low for the mod that is being used. 
  • If the coil is not the issue then it can be a faulty 510 connection due to excess gunk/build up on the connection points on your tank and/or mod. You may clean it with a cloth or tissue to see if this helps.

If the issue still occurs after these troubleshooting tips, feel free to Submit a Request below:


Please note, you may be requested to provide pictures or video proof of the issue.

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