Why does my order require an Adult Signature at delivery?

In accordance with Federal jurisdiction and laws, all vape mail orders will require the use of Adult Signature Confirmation (21+) upon delivery for packages containing e-cigarette related products. If your package requires this service, a mandatory fee of $7 will be included during checkout.

An adult (21 years of age or older) is required to provide a valid government-issued ID to the delivery employee and sign for the package.

If it's more convenient for you, we're able to ship your vape gears to a business address.

 

To assist with the new delivery requirements, we suggest the following tips:

Attempted Deliveries

Carriers may attempt to deliver your package at your address or your business address up to 3 times. Before deliveries, some regional carriers may text you in advance. After the attempted deliveries, you may receive a note on your door to re-schedule another delivery attempt and more information on how to retrieve your package.

Request a Location Pick-Up

Certain shipping carriers such as USPS do offer an option to schedule a time and location to pick up your package from an authorized facility. You may learn more about this option by visiting the carrier's website or contacting your local carrier's postal office.

Delivery Re-Attempt

To avoid missed deliveries, we recommend customers to follow Tracking information closely. If you already missed a delivery attempt, make sure to follow the instructions on the door tag, if applicable, or any tracking indicators to ensure your delivery is made on the next attempt.

Gated Community or Apartments

If you are located in a gated community, we recommend to ship to a business address or another home address as regional carriers do not have gate access (only USPS had this access). For apartments, please make sure the delivery driver is able to properly access your front-door or an adult at the lobby is able to sign for the package.

Service Fee

The Adult Signature delivery service incurs an additional carrier's charge of $7 per order, which will be reflected at the time of checkout.

 

We are unable to ship packages with Adult Signature service to P.O. Boxes.

 

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