Why does my order require an Adult Signature at delivery?

In accordance to congressional amendment to the PACT Act, all shipping deliveries on ElementVape.com will require Adult Signature service starting March 27, 2021. Adult Signature service fee will be automatically added to all orders.

An adult (21 years of age or older) is required to provide a valid government-issued ID to the delivery employee and sign for the package.

If it's more convenient for you, we're able to ship your vape gears to a business address.

To assist with the new delivery requirements, we suggest the following tips:

Attempted Deliveries

Carriers may attempt to deliver your package at your address or your business address up to 3 times. Before deliveries, some regional carriers may text you in advance. After the attempted deliveries, you may receive a note on your door to re-schedule another delivery attempt and more information on how to retrieve your package.

Request a Location Pick-Up

Certain shipping carriers such as USPS does offer an option to schedule a time and location to pick up your package from an authorized facility. You may learn more about this option by visiting the carrier's website or contacting your local carrier's postal office.

Delivery Re-Attempt

To avoid missed deliveries, we recommend customers to follow Tracking information closely. If you already missed a delivery attempt, make sure to follow the instructions on the door tag, if applicable, or any tracking indicators to ensure your delivery is made on the next attempt.

This delivery service incurs an additional charge of $5 per order, which will be reflected at the time of checkout.

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During COVID-19, customers are still subject to Adult Signature Fees as carriers has a new procedure in place to validate the order while adhering to new safety standards during the delivery process.

We are unable to ship packages with Adult Signature service to P.O. Boxes.

 

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